Policy

Effective Date: 01/08/2025
Last Updated: 27/08/2025

5.1 Purpose

We aim to handle all feedback and complaints promptly, fairly, and transparently.

5.2 How to Submit

• Send details to [Your Email Address] including your name, contact details, and description of the issue.

5.3 Process

• Acknowledge within 5 business days.
• Investigate within 14 business days.
• Provide a final written response within 21 business days unless more time is required.

5.4 Confidentiality

All complaint information is treated in strict confidence and will only be shared with those directly involved in resolving the matter.